Privacy Policy
GoCocoRide (Proprietary) Limited | Republic of Namibia
Effective Date: 26 September 2026 | www.gococoride.com
This Privacy Policy explains how GoCocoRide (Proprietary) Limited collects, uses, stores, and protects the personal information of customers, fleet owners, and drivers who use the GoCocoRide platform. Please read this Policy carefully before registering or using our services.
1. About GoCocoRide
GoCocoRide (Proprietary) Limited ('GoCocoRide', 'we', 'our', or 'us') operates the GoCocoRide mobile application and platform, a vehicle booking marketplace connecting customers with verified local fleet owners across Namibia. This Privacy Policy applies to all users of the GoCocoRide app, website (www.gococoride.com), and related services.
2. Information We Collect
2.1 Account and Identity Information
When you register on GoCocoRide, we collect:
- Full legal name
- Email address and mobile phone number
- Password (stored in encrypted, hashed form — never in plain text)
- Profile photograph (optional for customers; required for fleet owners and drivers)
- Date of birth
2.2 Fleet Owner Information (additional)
If you register as a fleet owner, we also collect:
- Business name and registration number (if applicable)
- Vehicle registration documents and photographs for each listed vehicle
- Proof of valid vehicle insurance for each listed vehicle
- Banking details for payout processing
- Driver information for any drivers you assign to bookings
2.3 Booking and Transaction Data
- Booking details: pickup location, destination, date, time, vehicle selected, service type
- Booking history and completed trip records
- Payment status (confirmed, pending, failed) — we do not store full card numbers
- Cancellation and modification records
- Pre-trip and post-trip vehicle condition photographs
2.4 Payment Information
Payment is processed through our third-party payment provider (Stripe). GoCocoRide receives only a payment confirmation token and masked card or account details. We do not store your full card number, CVV, PIN, or banking credentials.
2.5 Location Data
With your permission, we collect location data to display available vehicles near you, verify pickup points, and improve matching accuracy. During active trips where a GoCocoRide driver is assigned, GPS location data is collected from the driver's device to enable real-time trip monitoring and to assist in dispute resolution. You may disable location access in your device settings; however, some features may be unavailable as a result.
2.6 Usage and Device Data
- Device type, operating system version, and app version
- IP address and approximate location (derived from network)
- In-app activity: screens visited, buttons tapped, and search queries
- Crash reports and diagnostic logs
3. How We Use Your Information
We use the information we collect to:
- Register and manage your GoCocoRide account
- Process bookings and send payment links
- Connect customers with available fleet owners
- Process payouts to fleet owners within 7 business days of service completion
- Send booking confirmations
- Monitor active trips for safety and dispute resolution purposes
- Resolve disputes and handle customer support requests
- Detect and prevent fraud, abuse, and unauthorised access
- Improve the platform, fix bugs, and develop new features
- Comply with applicable Namibian laws and regulations
4. Legal Basis for Processing
We process your personal information on the following grounds:
- Contract performance — to provide the GoCocoRide service you have requested and agreed to use
- Legitimate interests — to maintain platform safety, prevent fraud, and improve our services
- Legal obligation — to comply with applicable Namibian laws, including the Electronic Transactions Act 4 of 2019
- Consent — where you have specifically agreed (e.g. marketing communications)
5. Data Sharing
GoCocoRide does not sell your personal information to any third party. We may share your information only in the following circumstances:
5.1 Between Users
When a booking is confirmed, limited information — including customer name, vehicle details, pickup location, and scheduled time — is shared between the customer and the fleet owner to facilitate the service. Full identity document numbers and banking details are never shared between users.
5.2 Service Providers
We share data with trusted third-party providers who assist us in operating the platform, including: payment processors (Stripe); cloud hosting providers; SMS/email notification services; and identity verification services. All providers are bound by data processing agreements that prohibit use of your data for any purpose other than providing services to GoCocoRide.
5.3 International Data Transfers
GoCocoRide's parent company, Farafina212 LLC, is registered in the United States of America. Some operational data may be processed or stored on cloud infrastructure outside the Republic of Namibia. Where such transfers occur, GoCocoRide ensures that appropriate contractual safeguards are in place to protect your personal information in accordance with applicable Namibian data protection standards.
5.4 Legal Requirements
We may disclose personal information to Namibian regulatory authorities, law enforcement agencies, or courts where required by law or where necessary to protect the rights, safety, or property of GoCocoRide or its users.
5.5 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of GoCocoRide's assets, user data may be transferred to the successor entity as part of the transaction. Users will be notified in advance of any such transfer.
6. Data Security
GoCocoRide applies industry-standard security measures to protect your personal information, including:
- Encryption of data in transit (TLS/HTTPS) and at rest
- Hashed and salted password storage
- Role-based access controls — staff access only what is necessary for their role
- Regular security assessments and penetration testing
- Automated fraud detection and anomaly monitoring
No method of electronic transmission or storage is completely secure. While GoCocoRide takes all reasonable steps to protect your data, we cannot guarantee absolute security. In the event of a data breach likely to result in a risk to your rights and freedoms, we will notify affected users as required by applicable law.
7. Data Retention
We retain your personal information for as long as your account is active or as required to provide the GoCocoRide service and comply with applicable law. Our retention schedule is as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account data | 3 years after account deletion | Legitimate interests |
| Booking records | 5 years | Financial / legal compliance |
| Identity documents (KYC) | 5 years | Namibian regulatory requirements |
| Payment records | 7 years | Financial regulations |
| In-app messages / communications | 3 years | Dispute resolution |
| Usage and device logs | 12 months | Platform safety and improvement |
You may request deletion of your account at any time. We will delete or anonymise your personal data upon request, subject to any legal retention obligations set out above.
8. Your Rights
You have the following rights in respect of your personal information:
- Access — request a copy of the personal information we hold about you
- Correction — request correction of inaccurate or incomplete information
- Deletion — request deletion of your personal information (subject to legal obligations)
- Objection — object to processing based on legitimate interests
- Portability — request your data in a structured, machine-readable format
- Withdrawal of consent — withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at privacy@gococoride.com. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.
9. Cookies and Tracking Technologies
The GoCocoRide mobile application does not use browser cookies. The app may use device identifiers and analytics SDKs (such as Firebase Analytics) to understand how users interact with the platform and to improve performance. You may opt out of analytics collection in the app settings under Privacy Preferences.
10. Children's Privacy
The GoCocoRide platform is intended solely for users aged 18 years and above. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has registered on the platform, we will delete their account and associated data promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or business operations. When we make material changes, we will notify you via in-app notification and/or email at least 14 days before the changes take effect. Continued use of GoCocoRide after the effective date constitutes your acceptance of the updated Policy.
12. Governing Law
This Privacy Policy is governed by the laws of the Republic of Namibia, including the Electronic Transactions Act 4 of 2019 and any applicable data protection legislation. Any disputes relating to this Policy shall be subject to the jurisdiction of the courts of the Republic of Namibia.
13. Contact Us
For any privacy-related enquiries, access requests, or complaints:
- Email: privacy@gococoride.com
- Platform: www.gococoride.com
- Company: GoCocoRide (Proprietary) Limited
- Jurisdiction: Republic of Namibia
You have the right to lodge a complaint with the relevant Namibian data protection authority if you believe your personal information has been handled unlawfully.