Terms and Conditions

3.1 Registration

To access GoCocoRide services, you must create an account by providing your full legal name, email address, and mobile number. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3.2 Identity Verification (KYC)

Fleet owners will conduct identity verification of customers at the time of customers picking up the vehicle. Customers should provide accurate, genuine identity documents when requested. Fleet owners reserve the right to reject any handover where identity cannot be satisfactorily verified.

3.3 Account Security

You are responsible for all activity that occurs under your account. Notify us immediately at legal@gococoride.com if you suspect unauthorised access. GoCocoRide will not be liable for any losses arising from unauthorised account use where you have failed to notify us promptly.

4.1 Searching and Selecting

Customers may search for available vehicles by entering pickup location, date, and time. Available vehicles, pricing, service types, and fleet owner details are displayed before any commitment is made.

4.2 Service Types

GoCocoRide offers the following service types:

• Self-Drive Rental — the customer drives the vehicle without a driver
• With Driver (Chauffeur Service) — a fleet owner-assigned driver operates the vehicle

The service type must be selected before payment. No changes to service type are permitted after payment has been confirmed.

4.3 Price Transparency

The full price of the booking — including any applicable driver fee — is displayed to the customer before payment is made. GoCocoRide does not charge hidden fees. The price displayed at checkout is the final price you pay.

4.4 Payment

Payment is made via a secure payment link sent by GoCocoRide. The payment link:

• Becomes active 72 hours before the scheduled booking time
• Remains active until 6 hours after the scheduled pickup time
• Must be completed for the booking to be confirmed
• Is processed through our third-party payment provider

Customers get a reservation confirmation at the time of booking; however, full payment is required before they pick up the vehicle. A booking is only confirmed once payment is successfully processed. An unpaid booking request does not constitute a confirmed reservation. Fleet owners are notified only of confirmed, paid bookings.

4.5 Customer Identification at Pickup

Customers must present valid photographic identification to the fleet owner at the time of vehicle pick-up/handover. Fleet owners are entitled to refuse handover if the customer's identity cannot be verified, and must notify GoCocoRide immediately in such cases.

5.1 Registration as a Fleet Owner

To access GoCocoRide services, you must create an account by providing your full legal name, email address, and mobile number. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

5.2 Fleet Agreement

• Download the fleet agreement document
• Review, sign, and submit for approval

5.3 Listing Responsibilities

After approval, start adding your vehicles. Fleet owners must ensure that:

• Vehicle listings are accurate, current, and not misleading
• Vehicles are roadworthy and comply with all applicable Namibian road traffic regulations
• Insurance is valid and covers commercial hire purposes at all times
• Vehicles are made available as listed on the dates and times shown
• Pricing set in the fleet owner dashboard is honoured

5.4 Driver Services

Fleet owners offering a 'with driver' or chauffeur service are responsible for ensuring that any assigned driver: holds a valid Namibian driver's licence appropriate to the vehicle class; is medically fit to drive; and conducts themselves professionally at all times.

5.5 Customer Verification at Handover

Fleet owners must verify customer identification at the time of vehicle handover. If the customer cannot present valid identification, the fleet owner may refuse handover and must immediately notify GoCocoRide to initiate the dispute process.

5.6 Pricing and Availability Control

Fleet owners set their own prices and availability through the GoCocoRide dashboard. GoCocoRide does not override fleet owner pricing. Changes do not apply to bookings already confirmed.

5.7 Platform Fee

GoCocoRide charges a platform fee on each completed booking. The applicable fee rate will be communicated to fleet owners at the time of onboarding and is subject to change with 30 days' written notice. The fleet owner's net payout is the booking value less the applicable platform fee.

5.8 Payouts

GoCocoRide will process the fleet owner's net earnings within 7 business days of confirmation that the service has been completed. Payouts are made to the bank account provided during registration. Fleet owners are solely responsible for any taxes applicable to earnings received through GoCocoRide.

8.1 Fleet Owner Insurance Responsibility

Fleet owners are solely responsible for maintaining valid vehicle insurance that covers commercial hire use for each vehicle listed on GoCocoRide. GoCocoRide does not provide vehicle insurance to fleet owners or customers. Customers are encouraged to confirm insurance coverage with the fleet owner before completing a booking.

8.2 GoCocoRide's Role

GoCocoRide is a technology platform and marketplace. GoCocoRide is not a party to the vehicle hire contract between the customer and fleet owner. GoCocoRide is not responsible for the condition of vehicles, the conduct of drivers, accidents, injury, property damage, or loss arising from any booking facilitated through the platform.

8.3 Limitation of Liability

To the maximum extent permitted by the laws of the Republic of Namibia, GoCocoRide's total liability to any user for any claim arising from use of the platform is limited to the total amount paid by that user for the specific booking giving rise to the claim in the 12 months preceding the claim. GoCocoRide is not liable for indirect, consequential, incidental, special, or punitive loss or damage.

10.1 By GoCocoRide

GoCocoRide may suspend or terminate your account immediately and without notice for: breach of these Terms; fraudulent or deceptive activity; a pattern of harmful conduct; persistent low CocoScore; or failure to maintain required documentation (fleet owners and drivers). You will be notified of the reason for suspension where legally permissible.

10.2 By the User

You may close your GoCocoRide account at any time through the app settings or by emailing legal@gococoride.com. Pending bookings must be completed or formally cancelled before account closure is processed. Outstanding payments or unresolved disputes must be settled prior to closure.

10.3 Effect of Termination

Upon termination, your licence to use the GoCocoRide platform ceases immediately. GoCocoRide will retain your data as required by applicable law (see our Privacy Policy for retention periods). You may request a data export before account closure.